Privacy Policy

1. Introduction and Scope

Mentiq Neuro ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mentiq-neuro.com and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site. By accessing and using Mentiq Neuro's website, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide, including but not limited to:

• Name and contact information (email, phone number, mailing address)
• Educational background and IT experience
• Course preferences and learning interests
• Payment information (processed securely through third-party providers)
• Information provided through contact forms and inquiries

2.2 Usage Data

We automatically collect certain information about your device and how you interact with our website:

• IP address and browser type
• Pages visited and time spent on each page
• Referral source and navigation patterns
• Device type and operating system information
• Cookies and similar tracking technologies

2.3 Cookies

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand user behavior and improve our services
• Functionality Cookies: To remember user preferences
• Marketing Cookies: For targeted advertising (if applicable)

3. How We Use Your Information

We use collected information for various purposes:

• Processing course registrations and providing training services
• Communicating course information, updates, and promotional materials
• Responding to inquiries and customer support requests
• Improving website functionality and user experience
• Conducting research and analytics on user behavior
• Complying with legal obligations and protecting rights
• Personalizing content and course recommendations

4. Data Sharing and Third Parties

We may share your information with:

• Service Providers: Payment processors, email service providers, analytics platforms
• Business Partners: Training platforms and certification providers
• Legal Requirements: Government agencies and law enforcement when required
• Successors: In case of business restructuring or acquisition

We do not sell your personal information to third parties for marketing purposes.

5. Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy. Typically:

• Course registration data is retained for 7 years
• Contact form inquiries are retained for 2 years
• Cookie data is retained based on cookie type (essential: session duration, analytics: 12 months)
• You may request data deletion at any time (subject to legal requirements)

6. Your Privacy Rights

Under Australian Privacy Principles (APP) and similar regulations, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for data processing

7. International Data Transfers

Your information may be transferred, processed, and stored in Australia and other countries. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses with international service providers
• Data protection assessments for cross-border transfers
• Compliance with privacy regulations in relevant jurisdictions

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account if applicable.

9. Security Measures

We implement comprehensive security measures to protect your information:

• SSL/TLS encryption for data in transit
• Secure password storage with hashing algorithms
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee privacy training and confidentiality agreements

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last updated" date at the top of this policy. Continued use of our website indicates acceptance of updated policies.

11. Contact Information for Privacy Concerns